Malaysia’s city bus networks are evolving to support passengers with mobility needs. In the Klang Valley, Penang, and Kuantan, RapidKL and similar operators run low-floor buses with ramps, allowing easier boarding for passengers using wheelchairs or strollers. Outside major cities, high-floor buses are still in service across many routes.
Many city buses include dedicated wheelchair bays and priority seating near the front. Audio and visual stop announcements are installed on newer RapidKL buses to assist passengers with hearing or vision challenges.
Cashless payment is now standard on most city buses, with Touch ’n Go cards widely used for boarding. The PULSE app, developed by Prasarana Malaysia Berhad, provides official schedule information, real-time bus and train arrivals, route maps, and station locations. It is integrated with the Touch ’n Go system, allowing passengers to plan trips and access service updates through one platform.
Intercity and express coaches generally still rely on cash transactions and paper tickets.
Urban fleets now combine low floors, ramps, priority seating, and digital tools. The National Transport Policy 2019–2030 provides a framework that supports continued improvements in accessible and inclusive public transport across Malaysia.
