Puspakom Sdn Bhd recently announced the introduction of its online booking and payment system for vehicle inspection services called ‘MyPuspakom’. The system was introduced in August last year and currently has according to the company, more than 86 000 registered users.
Appointments for all Puspakom inspection centres across the country as well as payments can now be made online through their website or via mobile app. Prior to this, appointments could only be made via email or through phone via the Puspakom call centre. With the digital introduction, customers will not only be able to view their booking and vehicle information, they will also be able to retrieve booking records from their account. The status of every inspection activity will be emailed to users in real time.
The company said that the service will be particularly useful to fleet operators and owners that have many commercial vehicles which need to routinely undertake inspection at Puspakom.
According to Puspakom CEO Mohammed Shukor Ismail, the system was developed with the aim to help customers manage their time better by making the process not only easier and faster, but also more efficient and transparent. “It also helps to reduce congestion at certain inspection centres especially during peak hours and festive seasons. A customer only needs to be present 20 minutes before the appointment time, and we are committed to completing the inspection within an hour” he concluded.